Hey guys! Ever wondered how to stay connected with your loved ones who are incarcerated? Well, the Securus Video Visit App is here to bridge that gap. In this article, we're diving deep into everything you need to know about this app, from downloading it to making the most of its features. So, let's get started!

What is Securus Video Visit App?

The Securus Video Visit App is a communication tool designed to connect incarcerated individuals with their family and friends through video calls. It’s a convenient way to maintain relationships and provide support during challenging times. The app is part of the Securus Technologies suite, a company focused on providing communication services within the correctional industry. Using this app, you can schedule and conduct video visits from the comfort of your own home, reducing the need for physical travel and making it easier to stay in touch.

The primary purpose of the Securus Video Visit App is to facilitate virtual visits, allowing you to see and speak with your incarcerated loved one. This can be incredibly beneficial for maintaining emotional connections and providing support. The app also offers features like scheduling visits, managing your account, and receiving notifications about upcoming visits. It's designed to be user-friendly, ensuring that even those who aren't tech-savvy can easily navigate its functions.

Moreover, the Securus Video Visit App aims to improve the overall communication experience for both the incarcerated individual and their loved ones. Traditional methods of communication, such as phone calls and letters, can be limiting. Video visits provide a more personal and engaging way to connect. This can lead to improved morale and a stronger sense of connection, which is crucial for rehabilitation and successful reintegration into society. The app also helps to streamline the visitation process, making it more efficient and accessible for everyone involved. By providing a reliable and secure platform for video communication, Securus aims to support and strengthen the bonds between incarcerated individuals and their families.

Downloading the Securus Video Visit App

Alright, let's get down to the nitty-gritty of downloading the Securus Video Visit App. The process is pretty straightforward, whether you're an Android or iOS user. Here’s a step-by-step guide to get you started:

For Android Users:

1. Open the Google Play Store: On your Android device, locate and open the Google Play Store app.
2. Search for the App: In the search bar, type “Securus Video Visit” and hit enter.
3. Select the Correct App: Look for the official Securus Technologies app in the search results. Make sure it's the right one to avoid any confusion.
4. Install the App: Tap the “Install” button. The app will begin downloading and installing on your device.
5. Open the App: Once the installation is complete, tap the “Open” button to launch the app.

For iOS Users:

1. Open the App Store: On your iPhone or iPad, find and open the App Store.
2. Search for the App: Tap the “Search” icon at the bottom of the screen and type “Securus Video Visit” in the search bar.
3. Select the Correct App: Find the official Securus Technologies app in the search results.
4. Install the App: Tap the “Get” button next to the app, then tap “Install”. You may need to enter your Apple ID password or use Touch ID/Face ID to confirm the installation.
5. Open the App: After the installation is complete, tap the “Open” button to launch the app.

Important Considerations:

• Check Compatibility: Before downloading, make sure your device meets the minimum system requirements for the app. This will ensure smooth performance and prevent any compatibility issues.
• Stable Internet Connection: Ensure you have a stable Wi-Fi or mobile data connection to download the app without interruptions.
• Storage Space: Make sure you have enough free storage space on your device to accommodate the app and its data.
• Official App: Always download the app from the official app stores (Google Play Store or Apple App Store) to avoid downloading fake or malicious apps.

By following these steps, you’ll have the Securus Video Visit App up and running in no time. Next, we’ll look at how to set up your account and start scheduling visits.

Setting Up Your Securus Account

Once you've downloaded the Securus Video Visit App, the next step is to set up your account. This process is crucial for scheduling and managing your video visits. Here’s a detailed guide on how to get your account up and running:

1. Open the App: Launch the Securus Video Visit App on your device.
2. Create an Account: On the welcome screen, look for the “Create Account” or “Sign Up” option and tap it.
3. Enter Your Information: You'll be prompted to enter your personal information, such as your first name, last name, email address, and phone number. Make sure to provide accurate information, as this will be used to verify your identity and manage your account.
4. Create a Password: Choose a strong and secure password. Use a combination of uppercase and lowercase letters, numbers, and symbols to make it harder to guess. Confirm the password by typing it again in the designated field.
5. Address Verification: You'll need to provide your physical address. This is important for verifying your location and ensuring compliance with visitation rules and regulations.
6. Agree to Terms and Conditions: Read the terms and conditions carefully, and if you agree, check the box to indicate your acceptance. Be sure you understand the rules and guidelines for using the app.
7. Verify Your Account: Securus may send a verification email or SMS to the email address or phone number you provided. Follow the instructions in the email or SMS to verify your account. This step is essential to activate your account and start using the app.
8. Add Inmate Information: After verifying your account, you’ll need to add information about the incarcerated individual you wish to visit. This typically includes their first name, last name, date of birth, and inmate ID number. You may also need to select the correctional facility where they are housed.
9. Submit for Approval: Once you've entered all the required information, submit it for approval. Securus will review the information to ensure it complies with the facility’s visitation policies.
10. Wait for Approval: The approval process can take some time, so be patient. You'll receive a notification via email or within the app once your request has been approved. In the meantime, you can explore other features of the app, such as the FAQ section or customer support.

By following these steps, you’ll have your Securus account set up and ready to go. Once your account is approved, you can start scheduling video visits and staying connected with your loved one.

Scheduling a Video Visit

Now that your account is set up, let’s dive into how to schedule a video visit using the Securus Video Visit App. This is where you get to connect face-to-face with your loved one, so it’s important to get it right.

1. Log into Your Account: Open the Securus Video Visit App and log in using your email address and password.
2. Navigate to Scheduling: Look for the “Schedule a Visit” or similar option in the app’s main menu and tap it.
3. Select the Inmate: Choose the incarcerated individual you want to visit from your list of approved contacts.
4. Check Availability: The app will display the available dates and times for video visits. This depends on the facility’s visitation schedule and any restrictions that may be in place.
5. Choose a Date and Time: Select a date and time that works best for you and the incarcerated individual. Keep in mind any time zone differences.
6. Review the Details: Double-check all the details of your visit, including the date, time, and duration. Make sure everything is correct before proceeding.
7. Confirm and Submit: Once you’re satisfied with the details, confirm the visit and submit your request. You may need to agree to the terms and conditions of the visit.
8. Wait for Confirmation: The facility will need to approve your visit request. This may take some time, so be patient. You’ll receive a notification via email or within the app once your visit has been approved.
9. Prepare for the Visit: Before the scheduled visit, make sure your device is fully charged and you have a stable internet connection. Find a quiet and private location where you won’t be disturbed during the visit.
10. Start the Visit: At the scheduled time, log into the app and navigate to the “Upcoming Visits” section. Tap the “Start Visit” button to begin the video call. Follow any on-screen instructions to ensure a smooth connection.

Tips for a Successful Video Visit:

• Test Your Equipment: Before the visit, test your camera, microphone, and internet connection to ensure everything is working properly.
• Be on Time: Log into the app a few minutes before the scheduled start time to avoid any delays.
• Dress Appropriately: Dress as you would for an in-person visit to show respect for the facility and the incarcerated individual.
• Follow the Rules: Adhere to all the rules and guidelines provided by the facility. This includes restrictions on topics of conversation and prohibited items.
• Be Respectful: Treat the incarcerated individual and the facility staff with respect at all times.

By following these steps and tips, you can ensure a smooth and meaningful video visit with your loved one. The Securus Video Visit App is a great way to stay connected and provide support during difficult times.

Troubleshooting Common Issues

Even with the best technology, you might run into a few snags while using the Securus Video Visit App. Here are some common issues and how to troubleshoot them:

1. App Won’t Download or Install:
   • Check Internet Connection: Ensure you have a stable Wi-Fi or mobile data connection.
   • Check Storage Space: Make sure you have enough free storage space on your device.
   • Compatibility: Verify that your device meets the minimum system requirements for the app.
   • Restart Device: Try restarting your device and attempting the download again.
2. Login Issues:
   • Incorrect Credentials: Double-check your email address and password. Make sure Caps Lock is off.
   • Password Reset: If you’ve forgotten your password, use the “Forgot Password” option to reset it.
   • Account Verification: Ensure your account has been verified. Check your email for a verification link.
3. Video or Audio Problems:
   • Check Camera and Microphone: Make sure your camera and microphone are enabled and not blocked by any other apps.
   • Internet Connection: A weak internet connection can cause video and audio issues. Try moving closer to your Wi-Fi router or switching to a stronger network.
   • App Permissions: Ensure the app has permission to access your camera and microphone in your device settings.
   • Restart App: Close and reopen the app to refresh the connection.
4. Scheduling Issues:
   • Availability: Check the facility’s visitation schedule and ensure there are available time slots.
   • Time Zone: Be mindful of any time zone differences between you and the facility.
   • Approval: Wait for the facility to approve your visit request. This may take some time.
5. App Crashing or Freezing:
   • Update App: Make sure you’re using the latest version of the app. Check for updates in the Google Play Store or Apple App Store.
   • Clear Cache: Clear the app’s cache in your device settings. This can help improve performance.
   • Reinstall App: If the problem persists, try uninstalling and reinstalling the app.

Contacting Securus Support:

If you’ve tried these troubleshooting steps and are still experiencing issues, it’s time to contact Securus support. You can find their contact information on the Securus Technologies website or within the app. Be prepared to provide detailed information about the issue you’re experiencing, as well as your account information.

By addressing these common issues and knowing how to get help, you can ensure a smoother and more reliable experience with the Securus Video Visit App.

Staying Safe and Secure

When using the Securus Video Visit App, it’s crucial to prioritize your safety and security. Here are some tips to help you stay protected:

1. Use a Strong Password:
   • Create a strong, unique password for your Securus account. Use a combination of uppercase and lowercase letters, numbers, and symbols.
   • Avoid using easily guessable information like your birthday or name.
   • Change your password regularly to keep your account secure.
2. Protect Your Personal Information:
   • Be cautious about sharing personal information during video visits. Avoid discussing sensitive topics like financial details or personal addresses.
   • Do not share your account credentials with anyone.
3. Secure Your Device:
   • Keep your device’s operating system and security software up to date.
   • Use a strong passcode or biometric authentication to protect your device from unauthorized access.
   • Be careful when using public Wi-Fi networks, as they may not be secure. Use a VPN to encrypt your internet traffic.
4. Be Aware of Phishing Scams:
   • Be wary of suspicious emails or messages that ask for your account information. Securus will never ask for your password or other sensitive information via email.
   • If you receive a suspicious message, do not click on any links or provide any personal information. Report the message to Securus support.
5. Monitor Your Account:
   • Regularly check your Securus account for any unauthorized activity. Review your visit history and payment information.
   • If you notice anything suspicious, contact Securus support immediately.
6. Follow Facility Guidelines:
   • Adhere to all the rules and guidelines provided by the correctional facility. This includes restrictions on topics of conversation and prohibited items.
   • Be respectful of the facility staff and the incarcerated individual.

By following these safety and security tips, you can protect yourself and your loved one while using the Securus Video Visit App. Staying vigilant and informed is key to ensuring a positive and secure experience.

Conclusion

So, there you have it! Everything you need to know about the Securus Video Visit App. From downloading and setting up your account to scheduling visits and troubleshooting common issues, we’ve covered it all. This app is a fantastic tool for staying connected with your loved ones during challenging times, and we hope this guide has made the process a little easier for you. Remember to stay safe, follow the rules, and cherish those moments of connection. Until next time, take care and stay connected!